Clear answers for practical IT decisions.
Explore common questions about MirTech services, coverage, support, and the next steps for your team.
General
Quick answers about MirTech and how we work together.
What types of businesses does MirTech support?
MirTech supports small and medium businesses seeking practical IT support, proactive protection, and technology that is better aligned with their operations.
Does MirTech offer bilingual service?
Yes. MirTech provides service in English and French to better support teams across Greater Montreal and beyond.
Can MirTech provide software and solutions?
Yes. MirTech partners with multiple vendors and can provide software and solutions for collaboration, backup, cybersecurity, and more.
Does MirTech provide virtual CIO services?
Yes. MirTech can act as a virtual CIO to provide strategic guidance, help set technology priorities, plan budgets, and align IT decisions with your business goals.
Where is MirTech based?
MirTech is based in Vaudreuil-Dorion, Québec, and supports businesses locally and remotely.
Managed IT
Proactive management, security, and day-to-day accountability for your environment.
What are managed IT services?
Managed IT services put MirTech in charge of monitoring, maintenance, support, security, and continuous improvement for your IT environment. Your team gains an accountable day-to-day partner instead of managing problems only after they occur.
How much do managed IT services cost in Montreal?
Cost depends on factors such as the number of users and devices, security, cloud, backup, and on-site support needs. MirTech prepares a clear proposal tailored to your environment and priorities.
What does an MSP do for a small business?
A managed service provider monitors and maintains systems, helps users, manages security risk, coordinates vendors, and helps plan the next IT improvements for a small business.
What services does MirTech provide?
MirTech provides fully managed IT services, including IT support, cybersecurity, cloud management, backup and disaster recovery, technical support, automation with AI, or just IT consulting.
Can MirTech act as our outsourced IT department?
Yes. The Premium plan is designed for businesses that want MirTech to run their day-to-day IT function, with support, monitoring, security, backup, and technology guidance.
Can MirTech support an internal IT team?
Yes. MirTech can extend an internal team with daily support, proactive monitoring, specialized expertise, and an escalation path.
Which managed service plans are available?
Essential, Standard, and Premium plans offer increasing levels of maintenance, security, management, and support.
How do I choose my plan?
Contact MirTech, and we will help you choose the plan that best suits your needs.
Technical Support
Practical help for users, devices, access, and applications.
How are support requests handled?
Clients can contact the MirTech team or use the Helpdesk to submit and follow their support requests.
Does MirTech provide IT support in Montreal?
Yes. MirTech provides remote IT support and fast on-site support options across Greater Montreal, based on your plan and environment needs.
Does MirTech provide remote IT support across Canada?
Yes. MirTech supports teams across Canada through its remote-first support model, while also providing fast on-site support across Greater Montreal.
What locations can MirTech support?
MirTech can support businesses globally; we also provide fast on-site support across Greater Montreal.
Cybersecurity
Layered safeguards for people, devices, identities, networks, and data.
Does MirTech provide cybersecurity services?
Yes. MirTech provides cybersecurity services including endpoint protection, monitoring, patch management, identity and access guidance, and practical risk-reduction priorities.
How does MirTech help improve cybersecurity?
We help prioritize and manage protection across users, devices, identities, networks, and data, with ongoing attention to practical risk reduction.
Does MirTech provide centralized endpoint security with 24-hour monitoring?
Yes. MirTech can implement centralized endpoint security to better protect devices and provide continuous monitoring across your environment.
What if my company has been compromised?
Contact MirTech. We can help investigate the incident, contain the risk, and implement the required remediation steps.
Cloud Solutions
Better-managed cloud collaboration and infrastructure.
Does MirTech support Microsoft 365?
Yes. MirTech can manage Microsoft 365, including users, access, email, collaboration tools, backups, and security improvements.
Can MirTech manage Google Workspace?
Yes. MirTech can manage Google Workspace, including users, access, email, collaboration, backups, and environment optimization.
Which cloud platforms can MirTech manage?
MirTech can help with Microsoft 365, Google Workspace, Microsoft Azure, and AWS based on your environment needs.
Can MirTech migrate Google Workspace to Microsoft 365?
Yes. We can plan and deliver Google Workspace-to-Microsoft 365, Microsoft 365-to-Google Workspace, and tenant-to-tenant migrations.
Can MirTech set up collaboration tools?
Yes. We can configure and optimize email, communications, cloud storage, and phone-system tools to help teams collaborate effectively.
Backup & Recovery
Practical recovery capability to reduce data loss and disruption.
Does MirTech provide backup and disaster recovery?
Yes. MirTech helps define backup and recovery priorities, validate restore capability, and reduce the impact of data loss and downtime.
Can MirTech create a disaster recovery plan?
Yes. We can create a disaster recovery plan tailored to your data, systems, priorities, and continuity objectives.
Can MirTech schedule backups and perform backup testing?
Yes. We can schedule backups and perform restore testing to confirm that essential data can be recovered when needed.
Can MirTech provide cloud storage?
Yes. We can provide and manage cloud storage solutions suited to your collaboration, backup, and recovery needs.
IT Consulting
Clear guidance for priorities, projects, budgets, and investments.
Can MirTech help plan our next IT steps?
Yes. We can assess your environment, clarify priorities, and prepare a roadmap suited to your goals, budget, and growth.
Does MirTech deliver custom projects?
Yes. MirTech can scope and deliver custom IT projects, including upgrades, migrations, security improvements, and infrastructure changes.
Can MirTech perform an IT audit?
Yes. MirTech can perform an IT audit to assess your environment, identify risks and priorities, and recommend practical improvements.
How do we get started?
Request a free IT review to discuss your team, environment, and priorities.
AI Agents & Automation
Practical improvements that reduce repetitive work and speed up processes.
How does MirTech approach AI and automation?
We identify useful opportunities, design secure workflows, and deploy automations with appropriate human oversight.
Can MirTech build custom AI agents?
Yes. We can design and build AI agents tailored to your processes, information sources, and business goals.
Can MirTech automate repetitive tasks?
Yes. We can automate repetitive tasks to reduce manual work, streamline processes, and help teams respond faster.
What would be the most useful next IT improvement?
Tell us about your team, priorities, and technology friction. We will help clarify the next practical step.


